Frequently Asked Questions
Everything you need to know about shopping with Blue Bungalow
How long does shipping take within Australia?
We offer same-day dispatch for orders placed before 2pm AEST. Standard shipping typically takes 3-7 business days, while Express shipping usually arrives within 1-2 business days.
What is your return policy for change of mind?
We offer a 30-day return window for all full-priced items. Products must be in their original condition with tags attached to be eligible for a refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since we curate various brands, we also include specific 'Fit Tips' in the description to tell you if an item is true-to-size, oversized, or petite-friendly.
Do you offer international shipping?
Yes, we ship to most countries worldwide, including New Zealand, the US, and the UK. International shipping rates and delivery timeframes are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact our customer service team immediately via phone or live chat.